Author: Joanna Pineda

Why Every Association CEO Must Be a Tech CEO

It’s no secret that I’m a huge Star Wars fan. Yeah, sure, maybe there was an episode (or two) that wasn’t as great, but by and large, I’ve loved everything […]

Leadership Lessons From Star Wars
Posted on December 20, 2019
[caption id="attachment_6189" align="alignright" width="350"] Joanna in her Jedi hoodie and Maki in a Supreme Leader sweatshirt at the Star Wars Episode IX opening night.[/caption] It's no secret that I'm a huge Star Wars fan. Yeah, sure, maybe there was an episode (or two) that wasn't as great, but by and large, I've loved [...]
7 Reasons to Rebrand Your Organization
Posted on November 8, 2019
A brand is not a logo. A brand is not an identity. A brand is not a product. A brand is a person’s gut feeling about a product, service or organization. -- Marty Neumeier, Author and speaker on all things brand I recently did a webinar on branding and rebranding with good friend Jane [...]
Don’t Reuse Passwords Already!
Posted on September 25, 2019
A couple of weeks ago, we had a security alert at the office. A client had called to say that a member reported a breach of the association's website. Employees at a member company had each received an email with an attachment containing their username and password. A quick check showed [...]
How We’re Using Agile and SCRUM to Manage our Office Move
Posted on June 12, 2019
SCRUM board for Matrix Group Move Matrix Group is moving! We've been in this office for ten years and it's time. Our needs have changed, and my creative team (yes, even developers are creative types, in my opinion) needs a change of scenery. As with all moves, there are about a million tasks [...]
Amazing Member Journeys Start with Member Interviews
Posted on June 3, 2019
Working with some new clients, I've been hearing this a lot: My website navigation sucks. Members can't find information. They call us a lot in frustration.
So how do we solve this problem? It almost always starts with member interviews.
Why? Because if it's members who are struggling with some aspect of your digital [...]
Your Member Journeys ARE Your Brand
Posted on May 20, 2019
brand design on laptop I conduct a lot of branding and user experience workshops. And my design team works on a lot of corporate identity kits; we redevelop logos, templates, print collateral, email templates, yada, yada. While logo, font, and color are certainly important aspects of a brand, we believe that the user [...]