JP Rule #10: Never Deliver Bad News Via E-mail or IM. Never.
Posted on June 20, 2012
Just as our moms and Miss Manners tell us to never to break up with someone via email or Facebook, I tell my Project Managers to never, ever deliver bad news to clients or staff via e-mail or instant messenger (IM). Delivering bad news via email or IM is just plain bad business so why do people [...]