by Joanna Pineda Posted on June 6, 2008
I got a wondrous e-mail today, from a Senior VP at the National Federation of Independent Business (NFIB). NFIB is a Matrix Group client and I sent him a routine e-mail. Here is what I got back:
“Please call me today. In an effort to facilitate better communication, I am not going to be communicating by email on Fridays. I look forward to meeting / speaking with you directly. Otherwise, I will respond to your email request on Monday. I encourage you to consider participating. Have a great day.”
Wow, no e-mail on Fridays. I’m not sure I can even imagine a day without e-mail. Would I have the guts to try such a thing? What would my clients and staff say? Would not responding to e-mail be liberating or would I just pay for my indulgence on Monday, when I come back to double the e-mail I have to respond to.
Has your organization implemented a similar policy? How have your members or clients responded? What do you think of the concept?
When Do Your Customer Journeys Actually Begin? Posted on August 24, 2023
I have two friends who have walked the Camino del Santiago. The friends are Peter Schwartz, who is my business coach, and Gordon Bernhardt, a member of my CEO peer group. Both of them did the French route, which takes you from St Jean Pied de Port to Santiago de Compostela. It's a 500-mile journey that you do on foot over...
Verifiable Credentials: New Technology for Association Membership? Posted on August 17, 2023
Our online identities are, unfortunately, not in our control. The internet was created for communication between computers, but our presence as individuals on the internet is less formally defined. We create online accounts and over time we may forget they exist, if we haven’t already forgotten our passwords. Technology advocates argue that we need an identity layer for the internet. We...
Leadership Lessons from the Martial Arts Posted on June 20, 2023
Google for leadership lessons from the martial arts and you’ll get a jillion posts. Most of them focus on skills you’ll develop from practicing the martial arts. Skills like focus, discipline, respect, confidence, flexibility, etc. I recently did a webinar for UST Education on just this topic BUT my leadership lessons are ones I learned from my master, Master Seung Hum...