Companies Beware! Unhappy Customers are Turning to Social Media

Last week, I blogged about how a social media site like YouTube represent the future of advertising. But social media can also represent the anti-advertisement: bad reviews from unhappy customers who are eager to spread the word about a company’s failings. Witness the following: My friend Tanya runs a blog called NitpickyConsumer.com.  Tanya blogs about […]