I had the honor of moderating a panel at this week’s annual conference of the American Society of Association Executives in Detroit, MI. The panel was titled, “The Role of the C-Suite in Technology” and featured 3 CEOs and 2 CIOs. Each panelist described his/her organization: mission, staff size, revenue, most important programs and key […]
I had the pleasure of co-hosting a webinar on business intelligence with Wes Trochlil, President of Effective Database Management earlier this week. Wes is a terrific speaker, he runs a great association consulting practice, and I love that he’s passionate about business intelligence (BI). Wes speaks and blogs tirelessly about BI. His main message during […]
Just over a year ago, I blogged about how the MatrixMaxx team was using an agile software methodology we’ve dubbed “beer and cream cheese.” MatrixMaxx is Matrix Group’s Web-based association management software (AMS) that is used by dozens of trade associations and professional societies to manage their membership applications and renewals, meeting registrations, committee rosters, […]
This afternoon, the MatrixMaxx team at Matrix Group held a Town Hall meeting with clients to get feedback on about a half dozen features slated to go into the 10.1 version (scheduled for release in early February). We could have surveyed clients via e-mail or a Web survey; we could have conducted a focus group; […]
I hear it all the time from clients and prospects. “My boss isn’t ready to make a decision and I don’t know why.” “We are delaying our decision-making.” “We are not ready to move forward and don’t have a timeframe.” “We’re just gathering information, we don’t have a timetable.” At first blush, it just doesn’t […]
All day long, I sit in meetings where my staff, clients and I try to intuit what customers and members want. We look at usage reports, search logs, customer feedback forms, guestbook entries, and survey results. All of these sources give us insight into what customers do, seek and want. But after conducting a focus […]
I had the pleasure of speaking at the ASAE Technology Conference, taking place until tomorrow at the DC Convention Center. My topic? Dealing With Big Trends in a Small Staff Organization. Here are the 5 big trends I discussed: Your Browser as the New Operating System. The Web browser is increasingly the platform for mission […]