What happens when you’re told that what you’re doing doesn’t matter? It’s part of your decision-making process! How can it not matter?
Gretchen Steenstra, Senior Consultant at Delcor Technology Solutions is the kind of person who poses that kind of question.
Her message? CRM vs. AMS doesn’t matter. Platform vs. Premise doesn’t matter. The current obsession with CRM and other tools and tricks is overblown.
Check out our Matrix Minute on what really is important when it comes to your AMS.