.orgCommunity Solutions Day 2024: Matrix Group Speaking
Matrix Group is excited to be participating in .orgCommunity’s 2024 Solutions Day! Solutions Day is a dynamic one-day event where industry leaders, professionals, and solution providers come together to explore the latest trends, share insights, and unlock opportunities for success in the association and nonprofit sector.
Solutions Day 2024 is a hybrid event being held on Wednesday, September 18th both in Schaumburg, IL and virtually in BeSpeake, Matrix Group’s virtual event platform.
Ray Stankiewicz, Matrix Group Director of Client Solutions will be presenting with Kelli Windsor, Senior Director, Digital Communications at FMI – The Food Industry Association, will be presenting a case study on how FMI is transforming member services with Generative AI at 3:10pm.
Transforming Member Services with Generative AI
Wondering if and how associations are using AI to enhance member services and experiences? Over the course of the last year, FMI has been experimenting with AI in different areas. Using GenAI as a starting point for content creation was a given. Then FMI moved on to using AI translation to make one of their websites available in 9 languages. And today, FMI is exploring whether and how GenAI can respond to customer service requests, help staff or even members traverse FMI research and pull out trends, and increase customer conversions. Join us for a session on FMI’s AI journey, lessons learned and the tech being used.
We’d love to have you join us at Solutions Day!