When It Comes to Company Culture, Sometimes CEOs Should Just Get Out of the Way

A candidate for one of our jobs recently commented that he loved the company culture at Matrix Group. To be honest, I was initially suspicious. What could he possibly glean about our company culture through one interview and one tour of the office? But I was also curious since recruiting top talent is an imperative […]

JP Rule #10: Never Deliver Bad News Via E-​​mail or IM. Never.

Just as our moms and Miss Manners tell us to never to break up with someone via email or Facebook, I tell my Project Managers to never, ever deliver bad news to clients or staff via e-​​​​mail or instant messenger (IM). Delivering bad news via email or IM is just plain bad business so why […]

Your Employees as Brand Ambassadors

Last week, Matrix Group launched a new staff blog — SnackOClock​.net. SnackOClock came out of an internal town hall meeting I held with staff late last year about recruiting. As a company, we decided to launch a staff blog to showcase our expertise, highlight cool projects, discuss innovative techniques we’re implementing on client sites, and […]

Why Your Receptionist Is Your Company’s Most Important Brand Ambassador

I was on the phone with a company receptionist the other day, trying desperately to reach someone in sales or customer service. Trouble is, the person I was speaking with could not have cared less about me or my needs. She kept repeating that she had no idea where anybody was, she could not leave […]