Hosting & Maintenance
We are a leading interactive agency that offers best-in-class hosting and managed services to our clients. In our ongoing pursuit of delivering customer value, our goal is to be your end-to-end solution provider for all your Web requirements. With the knowledge we acquire of your business operations, from defining your Web strategy, delivering the solution, and providing ongoing support, who better qualified to host and manage your Web applications?
Benefits of Hosting and Managed Services:
With our hosting services, we provide the hardware; take care of all back-up and recovery; ensure complete security; manage the operating system, and maintain the Web and database application infrastructures. Our procedures and technical environments are always current with the latest software and security updates. Our hosting services teams are the best qualified to operate and manage changes to your Web-based applications. The following are included when we host and manage your Web applications:
- Guarantee system availability without impacting scarce IT resources
- Reduces costs, including hardware, software, service fees and IT operations
- 24x7 operation, monitoring and management
- Increases levels of support and network availability without additional staff
- Makes the IT budget more stable and predictable
- Use of latest technology with limited risk and expense
- Access to an enhanced technical skills base
- Business applications are implemented according to need and not IT’s schedule
- Enables the IT group to focus on the core business
Our Commitment to Operational Excellence
Uncompromised Security
When it comes to security, there can be no compromises. We take a disciplined approach to security measures. We continuously monitor and proactively address known vulnerabilities to avoid access breach or data integrity issues. We are constantly adding and updating the tools we use including application scanners and intrusion detection systems to leverage newer or better technologies.
When you host with us, your data is isolated and physically secure (meaning, people can’t walk up to any machine and touch it); the facility is equipped with biometric scans, cameras, etc. Physical security is an integral part of our security strategy, therefore it is something Matrix Group pays extra for. It is an added benefit to ur hosting clients (and most don’t even know it).
Scalability and Reliability
Our clients benefit from our high availability hosting architecture, infrastructure and a support team of technical experts. We maintain nearly 90% of capacity that we can burst into to have the capacity to handle large amounts of traffic or spikes in our customers’ usage.
For those who may be interested in knowing, Matrix Group buys two independent circuits of power so all equipment is redundantly powered. We have access to multiple power sources, n+1 redundant generators and cooling (one extra for everything), huge arrays of batteries for cut-over, and contracts with diesel fuel providers in case of regional power shortages. Did you know that with all the fail-safe measures we’ve taken, .we can actually go for a week without power.
Uptime and Availability
The world today has come to expect doing business on the Internet 24x7x365. And for any organization that conducts commerce on the Web, even a few minutes of downtime can be costly. A site that goes down, or is slow, can quickly lose sales or, more importantly, customers may never come back.
We offer our clients a 99.8% uptime guarantee, although we strive to provide 100% availability. We have the confidence to do this because we have invested in reliable servers and network equipment, quality monitoring tools, redundant backup systems and have hired professional engineers and system administrators experienced in managing systems to high levels of standards.
