So how do you manage to be an expert on the technology and on your clients? At Matrix we have worked very hard since the beginning of the company to be both. Here’s how we do it:
Knowing our customers.
- We spend a lot of time with our clients.
- We work across the entire organization, and sometimes we even know them better than they know themselves.
- Our Client Extranet Web site gives clients access to us 24/7.
- Clients work with a designated team of staff, not just one individual.
Knowing our technologies.
- We only hire really smart people who understand and are eager to learn emerging technologies.
- We support and encourage staff to continue their education through training courses, certification programs, an in-house library, and participation in relevant professional societies and lists.
- We are committed to providing staff continually upgraded hardware and software tools in their development environment.
Merging the two.
- Since the first opening of Matrix, we have been committed to what we call “MMM” time, or “Making Matrix Marvelous” time where we constantly work to build and improve our infrastructure including the Matrix intranet, client extranet and network environment.
- The Matrix Intranet includes a sophisticated project management system to allow detailed sharing of project timelines, detailed project specifications, and client feedback between the project team and the client team.
- The Matrix work request system gives clients the ability to submit maintenance requests, requests for proposals, project information or just general questions and they can track the progress and deadline on the client extranet.
- Because we understand the value of organizational knowledge when building business solutions for a client, all staff orientation includes a primer of each client on the designated team including business goals, staff contacts, former and current projects and organization.
- We value long-term relationships with our customers.
